Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and returned in its original packaging. You’ll also need the receipt or proof of purchase.

Returns may be refused or subject to a reduced refund if the original packaging is missing or damaged.

If an order is refused, unclaimed or returned due to an incorrect address provided by the customer, any return shipping costs, customs duties, taxes or carrier fees incurred will be deducted from the refund.

Any customs duties or brokerage fees paid to local authorities are non-refundable by Lenis Jewelry.

To start a return, you can contact us at support@lenisjewelry.com. Please note that returns will need to be sent to the following address;

Namazgah Caddesi No:30 B2 Blok D:6

34682  Üsküdar 

Istanbul / Türkiye

If your return is accepted, we'll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

You can always contact us for any return question at support@lenisjewelry.com. 

Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We may request photographs of the item and packaging to assess damage claims.

Items showing signs of wear, use, alteration or damage caused after delivery are not eligible for a refund.

We recommend using a trackable shipping service and keeping proof of shipment until your refund has been processed. We are not responsible for returns lost in transit.

Exceptions / non-returnable items
For hygiene reasons, earrings are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect. Please get in touch if you have questions or concerns about your specific item.

For hygiene reasons, earrings are non-returnable and cannot be exchanged unless they arrive damaged, defective, or incorrect.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lenisjewelry.com